FAQ
Here are answers to the most frequent questions we get about our inventions. It's important to know you are making the right choice when you spend your hard earned money on something new.
We're here to give you to confidence that investing in SmartAdditions products like The ADDVISOR and the LOUNGE-IT is going to make your drive or daily commute safer and more comfortable.
Browse our FAQs here and if you don't find an answer feel free to reach out directly from the contact us page. https://www.theaddvisor.com/pages/contact-us
Answer:
Other add-on vehicle visors clip onto the existing sun visor, so you choose between blocking sun glare in front OR on the side. Only The ADDVISOR gives you Two-Direction Sun Protection™ (TDSP) to protect your eyes from the front and side without the dangerous duck-and-flip while driving.
Answer:
Yes! We offer free shipping in the continental United States as well as expedited delivery options.
Answer:
The ADDVISOR is available directly in the United States.
The ADDVISOR is also available via drop shipping to Australia, Canada, Germany, Ireland, New Zealand, and the United Kingdom.
Answer:
Yes, anything you clip to your existing visor can stay exactly where it is. Unlike visor extenders, The ADDVISOR is completely standalone, and doesn't interfere with your factory visor at all.
Answer:
Check the attachment style used and switch the direction The ADDVISOR is facing. (We call them Visor Style and Sunglasses Style.) Note that there are two ways of using it, and you can easily slide The ADDVISOR from its mount and slide it back on the opposite way.
Answer:
Sure can! You can buy a MultiCar-Kit that has extra rails and genuine 3M® adhesive strips in our online store.
Answer:
That’s an easy adjustment. Simply release the Cam Lock and slide The ADDVISOR in the desired direction on the mounting rail. The rail is built longer to allow fine tuning the position - OR see below
Answer:
Remove the Mounting Rail and re-install it in the ideal position: • Use the included scraper, or a putty knife or spatula • Slide the scraper between the rail and the windshield at one corner of the rail • Slowly work the scraper back and forth to loosen the adhesive and peel the rail off the windshield. • Remove the adhesive from the rail and replace it with the included extra adhesive included
Answer:
Not at all. We use genuine 3M® adhesive strips for reliable adhesion and clean, no-trace removal. If any adhesive does remain, use a little rubbing alcohol on a clean cloth to rub it off.
Answer:
Experiment with visor positions to find the best ones for you. Set up The ADDVISOR and your car visor before you drive for safety and optimum comfort. Do not adjust while driving.
Answer:
We have light and dark colors available. We call them Ivory and Charcoal but they’re really neutral shades sometimes called ‘chameleon colors’. They blend well to complement a wide range of light and dark interiors.
If you would like to see a different color please let us know at help@SmartAdditions.com.
Answer:
Suction cups are less secure and take up more space. All suction cups will fail eventually, it's just a matter of time for air to leak into the cavity between the cup and the surface. Extreme temperatures, especially cold, can cause them to fail more often.
We use an adhesive to get a reliable and durable attachment similar to your rear view mirror which is glued onto the windshield.
Answer:
The ADDVISOR accessories include a polarization test card. Make sure you remove the protective padding from the tinted visor first and then look at the card through the tinted visor. Make sure you have the card in the correct orientation. You will see cars appear on the road which verifies the correct polarization is present.
Why is polarization important? Check out related articles in our resources area https://www.theaddvisor.com/blogs/resources
Answer:
If you have any questions or problems during installation or while using The ADDVISOR please contact us by email at Help@SmartAdditions.com or by phone at 866-4ADDVISOR and we'll be happy to help!
If your not satisfied with The ADDVISOR you can return it within 30 days for a refund. Please contact us by email for an RMA# and be sure to include the original box and all accessories.
Answer:
The tinted panel can be reflective, if your seeing a reflection change the angle of the panel. Try moving the bottom of the tinted panel towards or away from you until the reflection goes away.
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Most single screen smart phones fit well. We have not tested with folding phones
Answer:
Yes, we have tested it all the way up to the iPhone 15
Answer:
The LOUNGE-IT uses a standard 17mm ball socket. Many car phone mounts use this same size ball. If you like your current car connection it may fit. Please check and measure before ordering to be sure it will connect.
Answer:
Using the mirror stem mount in the horizontal (landscape) position the cameras on most phone will see past the LOUNGE-IT for a clear view of the road.
It can be easier to attach the clamp to the mirror stem from the passenger side because you can see the stem shape better.
